Privacy Policy

Last Updated: May 7, 2025

Josefina's Empanadas ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website , use our services, or place an order with us.  

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1. Information We Collect

We may collect the following types of personal information from you:

• Contact Information: Your name, email address, phone number, and delivery address.  

• Order Information: Details about the products you order, order history, and any special instructions.

• Payment Information: While we may not directly store full payment details (e.g., credit card numbers), we collect information necessary to process your payments through our third-party payment processors (e.g., transaction details, billing address).

• Website Usage Information: Information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information may be collected through cookies and similar tracking technologies.  

• Communications: Records of any communication you have with us, including emails, social media messages, and phone calls.

• Marketing Preferences: Information about your preferences for receiving marketing communications from us.

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2. How We Collect Your Information

We collect your personal information in the following ways:

• Directly from You: When you place an order, create an account (if applicable), contact us with inquiries, subscribe to our newsletter, or participate in surveys or promotions.

• Automatically: When you browse our website, through the use of cookies and other tracking technologies.

• From Third-Party Service Providers: We may receive information from third-party service providers, such as payment processors and analytics providers.

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3. How We Use Your Information

We may use your personal information for the following purposes:

• To Process and Fulfill Your Orders: To process your orders, arrange for delivery and communicate with you about your order status.  

• To Provide Customer Support: To respond to your inquiries, requests, and provide assistance.

• To Personalize Your Experience: To understand your preferences and tailor our website content and offerings to you.

• To Send Marketing Communications: With your consent (where required by law), we may send you promotional emails about new products, special offers, and other updates. You can opt-out of receiving these communications at any time.  

• To Improve Our Website and Services: To analyze website usage trends, monitor the effectiveness of our marketing campaigns, and improve our website design and functionality.

• To Detect and Prevent Fraud: To identify and prevent fraudulent transactions and other illegal activities.

• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.  

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4. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: We may share information with third-party service providers who assist us with payment processing, website hosting, data analysis, email marketing, and delivery services. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.  

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.  

• Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.  

• With Your Consent: We may share your information with third parties with your explicit consent.

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5. Your Rights and Choices

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:  

• Access: The right to request access to the personal information we hold about you.

• Correction: The right to request that we correct any inaccurate or incomplete personal information.

• Deletion: The right to request that we delete your personal information (subject to certain exceptions).  

• Objection to Processing: The right to object to the processing of your personal information for certain purposes, such as direct marketing.  

• Restriction of Processing: The right to request that we restrict the processing of your personal information in certain circumstances.

• Data Portability: The right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.  

• Withdrawal of Consent: If we have relied on your consent to process your personal information, you have the right to withdraw your consent at any time.  

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.  

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6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures may include encryption, firewalls, and secure server environments. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee the absolute security of your information.  

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7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.  

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8. Cookies and Similar Technologies

Our website may use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Please refer to your browser's help documentation for more information on how to manage cookies.  

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9. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.  

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10. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe that we have collected personal information from a child, please contact us immediately, and we will take steps to delete the information.  

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and update the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically.  

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12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

JEmpanadas2024@gmail.com